iTAMS Frequently Asked Questions

The system operates in the following way:

When you are in the scheduling screen and select a Team, team lead, and start/end date, then click save, two updates occur:

• The inspection is created.
• The date for the next inspection is set based on the selected date plus the inspection frequency.

The next inspection date remains unchanged if the current inspection date is altered. For example:

• A regular Routine inspection with a 2-year frequency is scheduled for June 6th, 2024.
• The next inspection is due on June 6th, 2026 (which may vary by +/- one day due to leap years).
• If the inspection is delayed and performed on August 20th, 2024, the date is updated in the inspection screen. However, the next inspection due date remains June 6th, 2026, unless manually updated in the InspectionMaster.

iTAMS supports Android and iOS devices. iOS devices are the preferred device type due to the very large Android ecosystem, and numerous specific vendor versions on the market. We always encourage you to check with iTAMSHelp@indot.in.gov for Android device compatibility.

• Android: Any devices running Android OS version 13 or higher
• iOS/iPadOS: Any iOS device able to run the iOS 17 release or higher
• Hardware requirement:
  1. A minimum of 4gb of RAMs is recommended (2Gb is possible for light application)
  2. The application will approximately use 80Mb
  3. The size of the stored data will highly depend on the amount of information you download, we recommend reserving at least 150Mb in your device
  4. The application can work in disconnected mode, but your device will need some type of connectivity (Wifi, 3G) to exchange information with the server before going on-site
  5. Devices with integrated GPS and connectivity on-site can benefit from higher accuracy in their positioning
  6. There is no minimum requirement for the camera, this depends on your internal requirements

Application Prerequisite

There is no specific prerequisite to install the mobile application, just make sure your hardware is compatible.

Application URLs

• Apple App Store (iOS)
• Google Play Store (Android)

iOS Instructions:

Go to Apple Store and search for “INDOT-iTAMS,” or copy the URL provided above.

Click install. The app will start to install on the home screen.

Note: For INDOT provided technology, you will have to go to Apps@Work and look for “INDOT-iTAMS” application.

Android Instructions:

Go to “Play Store,” and search for “INDOT-iTAMS” or open the URL above.

Click on the “Install” button next to INDOT-iTAMS. The app will start to install on the home screen.

iOS and Android Application First Launch

After the successful installation, the first time you launch the application, you will be prompted for a 4 alphanumerical project code. This is a project/security code that will be provided to you by your project manager or your system administrator. The code only needs to be entered once after you install the application or after installing a new version.

Application Permissions

To ensure the application works properly, you will need to authorize three main permissions:

• Location access: this allows you to save GIS coordinates of your structures or tasks.
• Camera: this allows you to take photos using your device camera directly from the application.
• Photo Album: this allows you to automatically save a copy of photos you to your own device album (iOS-Album, Android-Gallery, etc.) if your site configuration includes the option to save a copy of the photo to the local device.

Application Updates

Future App updates will be pushed automatically to your device. It is critical that you synchronize any local data from mobile app back to the server in a daily basis; or you will lose the data if the update happens without synchronization.

The software works on any modern web browser. Google Chrome is the recommended and where the software is tested. The full list includes:

• Chrome v131 or higher is recommended
• Firefox v124 or higher is recommended
• Microsoft Edge v130 or higher is recommended
• Safari v18 or higher is recommended

The system should run on earlier versions of these web browsers and on additional web browsers.

If you are unable to reach the login page, it might be due to the following:

How to clear my cache:

Your web browser regularly caches some files when accessing websites, this helps with the performance and preferences. Sometimes, the files stored locally on your computer don’t update properly, especially after a system update. It might be necessary to clear the cache. The steps and options vary slightly for each web-browser but typically you will:

1. Go to your web-browser settings
2. Locate the Clear browsing data option, it's typically located in the Privacy or Security sections
3. Select the time range for the data: we recommend one week minimum
4. Click on the Clear data button

The system operates in the following way:

When you are in the scheduling screen and select a Team, team lead, and start/end date, then click save, two updates occur:

• The inspection is created.
• The date for the next inspection is set based on the selected date plus the inspection frequency.

The next inspection date remains unchanged if the current inspection date is altered. For example:

• A regular Routine inspection with a 2-year frequency is scheduled for June 6th, 2024.
• The next inspection is due on June 6th, 2026 (which may vary by +/- one day due to leap years).
• If the inspection is delayed and performed on August 20th, 2024, the date is updated in the inspection screen. However, the next inspection due date remains June 6th, 2026, unless manually updated in the InspectionMaster.