The Consumer Services and Health Care Regulation Commission is responsible for programs in the areas of health care facility licensing and certification, health care quality, and weights and measures.

Through its programs, the Consumer Services & Health Care Regulation Commission:

• Promotes healthcare quality
• Licenses and certifies health care facilities, agencies, clinics, centers, and providers
• Ensures accurate state standards for weights, measures and metrology

Report a Complaint, Incident or Crime to the Indiana Department of Health

Report a complaint regarding a health care facility

Any individual may submit a complaint to the IDOH about care provided at any licensed or certified Indiana health care facility or entity. The IDOH investigates all complaints. The above link is to a page that provides information about the complaint process and how to report a complaint. A Complaint report form is provided for individuals to assist in the reporting of care issues.

Report an incident regarding a health care facility

State or federal regulations require health facilities or entities to report certain types of “incidents” to the IDOH. The above link is to a page that provides information about the incident reporting process and how a health care facility or entity reports incidents. An Incident report form is provided for health care facilities to report incidents to the IDOH.

Report a reasonable suspicion of a crime against a long term care resident

Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long term care resident to the IDOH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include a nursing home, hospice, or intermediate care facility for individuals with intellectual disabilities (ICF-IID). The above link is to a page that provides information for long term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A Reporting a crime form is provided for individuals to report suspected crimes to the IDOH.

Division and Program Home Pages

Health Care Quality Information

• Health Care Facility Consumer Reports
• Health Care Facility Information Center
• Newsletters

Division of Acute & Continuing Care

• Abortion Clinic Licensing Program
• Ambulatory Outpatient Surgical Centers (ASC) Licensing and Certification Program
• Birthing Center Licensing Program
• Blood Center Licensing and Certification Program
• Clinical Laboratory (CLIA) Licensing and Certification Program
• Comprehensive Outpatient Rehabilitation Facility (CORF) Certification Program
• Health Care Engineering Program
• Hospital (general) Licensing and Certification Program
• Hospital (psychiatric) Certification Program
• Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID) Certification Program
• Outpatient Therapy Services Certification Program

Division of Long Term Care

• Aide Training, Certification and Registry
• Certificate of Need Program
• Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program
• Consumer Information
• Informal Dispute Resolution Program
• Life Safety Code Program
• Residential Care Facility Licensing Program

Division of Home and Community Based Care

• Department of Child Services Residential Facility Compliance
• End Stage Renal Disease Facility (ESRD) Certification Program
• Home Health Agency (HHA) Licensing and Certification Program
• Home Health Aide (HHA) Registration Program
• Hospice Agency Licensing and Certification Program
• Informal Dispute Resolution Program (HHA)
• Mobile Out-of-State Health Care Entity Registration Program
• Personal Care Services Agency Licensing Program
• Rural Health Clinic Certification Program

Division of Program Performance & Development

• Health Care Facilities Reports
• Medical Error Reporting System
• Informal Dispute Resolution Program

Division of Radiology and Weights & Measures

• Medical Radiology Licensing Program
• Weights, Measures, and Metrology Division

Contact the Commission