About the Personal Care Services Agency Licensing Program
The Indiana Department of Health (IDOH) licenses agencies that provide attendant care services; homemaker services that assist with or perform household tasks, including housekeeping, shopping, laundry, meal planning and preparation, and cleaning; and companion services that provide fellowship, care, and protection for a client, including transportation, letter writing, mail reading, and escort services.
These services are provided to a client at the client's residence by the staff of a licensed personal care services agency (PSA).
Licensing
IDOH's Division of Home and Community-Based Care does not provide in-person or drop-off services for license applications or renewals.
Initial Licensure
For new providers.
Mailing Address
Initial applications may be mailed with a check or money order.
Indiana Department of Health
ATTN: Cashier
2 North Meridian Street (2nd Floor)
Indianapolis, Indiana 46204
Please complete the Initial Application for License to Operate a Personal Services Agency here and return all requested items shown on pages four and five of the application.
Policies are shown on page four of the application and are expected to be submitted in the order shown, along with any required forms and tests. Do not submit any policies other than those instructed; each policy is attributed to Indiana Code (IC) that describes the requirement of the policy. Please write your agency policies in accordance with the requirements for each statute.
Applications may also be emailed to PSA@health.in.gov. Once submitted, you will receive payment instructions via the email address used to submit the application.
Licensing
IDOH's Division of Home and Community-Based Care does not provide in-person or drop-off services for license applications or renewals.
License Renewal
Annual renewal of current license.
Online
- Please complete the Renewal Application for License to Operate a Personal Services Agency here
- Verify that the application is signed and dated by the owner or manager of the agency
- Click here to access the payment portal
- Use your six-digit facility/license number for your reference number when you access the link
- Email your payment receipt to PSA@health.in.gov
- Email your renewal application to PSA@health.in.gov
Mailing Address
License renewals may be mailed with a check or money order.
Indiana Department of Health
ATTN: Cashier
2 North Meridian Street (2nd Floor)
Indianapolis, Indiana 46204
Your updated license will be sent via email to the email address that IDOH has registered for your agency.
Licensing
Provider Changes
Must be emailed to PSA@health.in.gov.
Requirements
Provider change requests must include the following:
- Name of Agency
- License Number of Agency
- Subject or Description of Change Request
- Effect Date of Change
- Documentation to Confirm Change (If Applicable)
IDOH responses will be sent via email to the email address that IDOH has registered for your agency.
Documentation to Confirm Change
Entity Name Change Example
- Documentation to Confirm Change
- Secretary of State
- Internal Revenue Service (IRS)
Staff Change/Update Example
- Documentation to Confirm Change
- Background of New Staff
Entity Location Addition Example
- Documentation to Confirm Change
- Google Map
- Must clearly document the distance between the parent address and the new branch address
- Google Map
Report a Complaint
Anyone may submit a complaint to IDOH about care provided at any licensed or certified Indiana healthcare facility or entity. IDOH investigates all complaints. This report link is to a page that provides information about the complaint process and how to report a complaint. A complaint report form is provided for individuals to assist in the reporting of care issues. |
Contact | |
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Indiana Department of Health | Main Switchboard Commission Switchboard |
Last Updated: Sept. 30, 2025
