This page includes links to Indiana Health Coverage Programs (IHCP) presentations from the most recent IHCP Works and IHCP Roadshow seminars.
The information in the PDFs linked below was up to date at the time it was presented. Changes to policies and procedures are announced in IHCP bulletins and are incorporated into IHCP reference materials as those materials are revised.
IHCP Works Presentations (Fall 2025)
Click the links below to view PDFs of the slideshows that each group presented at the 2025 IHCP Works seminar.
Indiana Family and Social Services Administration (FSSA) Office of Medicaid Policy and Planning (OMPP) and Bureau of Disabilities Services (BDS) Presentations:
- Maintaining Waiver Certification (OMPP)
- Box 33 Requirements: Reviewing Requirements and Reducing Claim Denials (OMPP)
- Medicaid Questions: A Quiz Game (OMPP)
- Program Integrity 101 (OMPP)
- From Encounter to Reimbursement: A How-To Guide for FQHC/RHC Billing (OMPP)
- The Work of Transformation: BDS System Consolidation and the Good Life (BDS)
Gainwell Technologies Presentations:
- Best Practices for Using Secure and Written Correspondence (Gainwell)
- Claim Administrative Review and Appeals Process (Gainwell)
- Portal Provider Maintenance (Gainwell)
- IHCP Portal Navigation: Claim Tips and Tools (Gainwell)
- What to Expect During the Revalidation/Recertification Process (Gainwell)
- Dental Providers (Gainwell)
- Fee-for-Service Waiver and EVV 101 (Gainwell)
- Provider Relations Consultants and Their Role in Assisting Providers (Gainwell)
Acentra Health Presentations:
- Enhancing Educational Resources for Managing Prior Authorizations (Acentra Health)
- Navigating the Prior Authorization Portal for Optimal Use (Acentra Health)
Anthem Presentations:
- Anthem Indiana PathWays for Aging Dual Care – What to Expect (Anthem)
- Physical and Behavior Health Prior Authorization (Anthem)
- LTSS Site Visits and Expectations (Anthem)
- LTSS UM Process and Procedures (Anthem)
- Hospice Billing (Anthem)
- Quality Programs and Opportunities (Anthem)
- Availity and Care Central Training and Navigation (Anthem)
- Resolving NPI Denials (Anthem)
CareSource Presentations:
- Provider Tips, Tricks, and Helpful Hints (CareSource)
- Claim Rejected, Voided, or Denied, Now What? (CareSource)
- Prior Authorization 101: Understanding the Essentials (CareSource)
- Behavioral Health: Empowering Wellness (CareSource)
- Purdue Farm Stress (CareSource)
- DME and Home Health Refresher (CareSource)
- Provider Information Center (CareSource)
- 2025 Dental (CareSource)
Humana Presentations:
- Behavioral Health (Humana)
- Waiver Services (Humana)
- Claims (Humana)
- Prior Authorization (Humana)
- Person-Centered Care (Humana)
- Workforce Development (Humana)
- Humana Resources (Humana)
MDwise Presentations:
- Behavioral Health with MDwise (MDwise)
- Claims From A to UB (MDwise)
- A Deep Dive into Prior Authorizations with MDwise (MDwise)
- Navigating Provider Enrollment Landscape: Strategies for Successful Enrollment (MDwise)
- MDwise Provider Portal: Discover the Power of the Portal (MDwise)
- MDwise Quality Improvement and Engagement Strategies (MDwise)
- Introducing the Dental Office Toolkit: Functionality for Providers (MDwise)
- MDwise Website: Navigating Online Provider Resources (MDwise)
Managed Health Services (MHS) Presentations:
- Provider Behavioral Health: Navigating Complexities and Optimizing Reimbursement (MHS)
- CMS-1500: Mastering Claims Submission and Billing Best Practices (MHS)
- UB-04: Mastering Claims Submission and Billing Best Practices (MHS)
- MHS 101 (MHS)
- Prior Authorization: Simplifying Prior Authorization for Better Patient Care (MHS)
- Quality: Enhancing Care for a Healthier Tomorrow (MHS)
- Social Determinants of Health (SDOH): Housing is Healthcare (MHS)
- Provider Directory Accuracy and Updates (MHS)
UnitedHealthcare Presentations:
- Stronger Together: Navigating Behavioral Health Services with UnitedHealthcare (UnitedHealthcare)
- Discover the Impact that Quality of Care Can Have in Your Office for Hoosier Care Connect Providers (UnitedHealthcare)
- Navigating Claims with Confidence: IHCP Overview for UHC Community Plan (UnitedHealthcare)
- Get Credentialed, Get Connected: Your UHC Enrollment Guide (UnitedHealthcare)
- Unlocking the Essentials: An Introduction to UHC's Home- and Community-Based Services (HCBS) (UnitedHealthcare)
- United Healthcare Informational Session on Nursing Facility Services (UnitedHealthcare)
- Navigating Prior Authorization: A Provider's Guide to Success (UnitedHealthcare)
IHCP Roadshow Presentations (Spring 2024)
Click the links below to view PDFs of the slideshows presented during the 2024 IHCP Roadshow.
Office of Medicaid Policy and Planning (OMPP) Presentations:
Business Partner Presentations: