Advanced System Key Portal

The Office of Emergency Communications has transitioned to a new, restructured System Key Program as of January, 2026. Key elements of this program include advanced security measures focusing on accountability, authentication and authorization. These parameters will guide radio system programmers throughout the state for both activation of new hardware system keys and existing hardware system key annual renewals. It is our intention to deliver a program focusing on security, integrity and efficacy.

Please note:

• All system key requests must initiate via this portal effective Feb. 1, 2026.
• A signed MOU is required to hold a system key.
• System keys are valid for one year and must be renewed prior to expiration.
• Any additional systems appended to the key must be added by the associated agency.
• Please allow 1-2 business days for request processing.

Please DO NOT submit a separate request for each device. One request can cover one or multiple keys within respective selections.

Radio Service Request Portal

The Office of Emergency Communications Radio Shop provides the following services at no cost to radio system user agencies.

• Tuning and Alignment (up to 6 radios per agency)
• Battery Reconditioning
• Battery Recycling and Disposal
• Code Plug Review
• Radio Blanking (Programming Removal)

Radio Shop Contact Information

Phone: 317-899-8571
Hours: Monday-Friday, 7:00 a.m. to 3:00 p.m., excluding State holidays
Address: 128 South Park Blvd, Greenwood IN 46143

Encryption Overview

Encryption is a critical component of 700/800MHz public safety radio systems, ensuring the confidentiality, integrity and security of sensitive communications.

The Office of Emergency Communications does not require or enforce encryption. Rather, agencies must make their own determination of if/when encryption should be used to protect the confidentiality and/or integrity of information being transmitted over the SAFE-T radio system.

However, the office is responsible for ensuring interoperable communications throughout the State of Indiana and beyond, therefore we have created this website and corresponding materials as resources to agencies interested in potentially using encryption, so that they can balance the need for security with usability and interoperability.

Encryption Best Practices

By following the best practices below, public safety agencies can enhance their encryption strategies, maintain regulatory compliance and effectively protect their communications during critical incidents. Balancing security measures with operational needs is key to ensuring the continued success of these vital systems:

1. Understand Regulatory Requirements and Best Practices
2. Choose the Right Encryption Algorithm
   • Note: Advanced Encryption Standard (AES) is the recommended standard on the SAFE-T system
3. Prioritize Encryption Key Management
4. Physically Secure Radio and Encryption Key Equipment
5. Maintain Interoperability
6. Educate and Train Personnel
7. Balance Security and Usability
8. Implement End-to-End Encryption
9. Monitor and Audit Encryption Usage
10. Plan for Encryption Key Recovery

Additional details around these encryption best practices can be found in the following whitepaper: Best Practices for Encryption in 700/800 MHz Public Safety Radio Systems