We strive to meet the needs of our program participants quickly and professionally. Our office hours are Mondays through Fridays from 8:00am to 4:00pm. Our phone number is (812) 649-6018 and is available during our normal business hours. All program participants are also encouraged to visit us in person at our offices located at the Spencer County Prosecutor’s Office, 1083 S CR 25 W, Rockport, IN 47635.
If you are a Custodial Party checking on the status of your payments, you should contact the KIDS LINE at 1-800-840-8757. The Child Support Division is not permitted to give out payment information by telephone or without photo identification.
The Child Support Division cannot give legal advice on any matters. The Prosecuting Attorney and the Child Support Division represent the State of Indiana in all actions and do not represent the Custodial Party or any program participant. State and federal law do not allow the Child Support Division to give advice or to file papers relating to parenting time or visitation enforcement. Those matters must be handled by a private attorney. The Child Support Division also is not permitted to make a referral to any private attorney.
How long it takes to receive child support depends on the facts in your case. You can speed the process by cooperating with our child support enforcement specialists. In fact, your cooperation is essential. For Custodial Parents receiving TANF, failure to respond to our request for information or missed appointments may result in TANF sanctions being imposed and your benefits reduced. Please understand that our child support enforcement specialists will use all available resources to resolve your case. You can cooperate by allowing us the necessary time to complete our research and case actions. You should follow the established procedures in our office for making a status request. Frequent contacts with the Child Support Division that do not provide information that will benefit your case, can slow the process. However, if you have any new information about the Non-Custodial Parent's location, employment history, social security number or prior court orders, please let us know.
- How Long Will It Take
Each case is unique and the time it takes depends on your geographic location, the whereabouts and finances of the Non-Custodial Parent, local court procedures, and the action needed on your case. Cases that must be forwarded to another state can take much longer than a case handled in Indiana. Locating missing parents and scheduling court hearings also cause delays.
- How Payments Are Handled
- Establishment of Court Orders
- Locate Efforts
- Modifications
- Monitor Payments