Indiana Medicaid: Providers: FAQs

How can someone apply for Medicaid?

How can I become a Medicaid provider?

Healthcare practitioners, facilities and other providers interested in enrolling with the Indiana Health Coverage Programs (IHCP) can submit applications online through the IHCP Provider Healthcare Portal (IHCP Portal) or by mail, using the appropriate provider enrollment packet. For more information, see the IHCP Provider Enrollment Transactions page on this website.

How can I update my provider information (address, taxpayer identification number, specialty, electronic funds transfer and so on) on file with the IHCP?

What codes should I use to bill my claim?

For service-, provider- or benefit-specific coding information, refer to the relevant IHCP provider reference modules and code table documents. See the Claim Submission and Processing provider reference module to view general requirements for billing a claim to the IHCP. Changes to policies and procedures that occur after the effective date noted for each module are announced in IHCP Banner Pages and Bulletins. If you have additional questions, please contact your Provider Relations consultant.

Note: For members enrolled in a managed care program (such as Healthy Indiana Plan, Hoosier Care Connect or Hoosier Healthwise), contact the member’s managed care entity (MCE) for billing and coding guidelines. See the IHCP Quick Reference Guide for contact information.

How can I determine whether an individual is enrolled in Medicaid for a particular date of service?

IHCP providers can verify a member’s eligibility (IHCP enrollment status, benefit plan assignment and so on) using one of three methods, as described in the Member Eligibility and Benefit Coverage provider reference module:

IHCP Provider Healthcare Portal
Approved vendor software for the 270/271 batch or interactive eligibility benefit transactions
Interactive virtual assistant at 800-457-4584 (option 2)

How can I determine whether a service is covered?

Providers that bill services on the professional claim (CMS-1500 claim form or electronic equivalent) or the dental claim (ADA 2012 claim form or electronic equivalent) can use the Professional Fee Schedule to determine IHCP-covered services.
Providers that bill outpatient services on the institutional claim (UB-04 or electronic equivalent) can use the Outpatient Fee Schedule to determine IHCP-covered services.
For information about inpatient service coverage, see the Inpatient Hospital Services provider reference module.
Information for pharmacy billers is in the Pharmacy Services provider reference module.

Note: Individual coverage for a particular service varies by benefit plan assignment, among other factors. Not all IHCP members are eligible for full Medicaid benefits; see the Member Eligibility and Benefit Coverage provider reference module for details.

Did you receive my transmission of electronic claims (submitted via 837 electronic data interchange transmission)?

The 999 Functional Acknowledgement provides trading partners with verification that claims submitted electronically have been accepted for processing. The 999 also identifies any claims rejected because of Health Insurance Portability and Accountability Act (HIPAA) compliance violations. The 999 is available for download immediately after the claim file is submitted. Contact your claim-submission software vendor for more details.

What is the status of my submitted claim or claim-adjustment request?

Processed claims and claim adjustments appear on the provider’s monthly Remittance Advice (RA) or 835 electronic transaction. Additionally, providers (and their delegated representatives) can use the IHCP Provider Healthcare Portal to check the status of a claim or claim adjustment at any time. For claims and claim adjustments submitted by mail, please allow at least 45 days after submission before calling Customer Assistance to inquire about the status of the claim or adjustment. See the Claim Submission and Processing and Claim Adjustments provider reference modules for more information.

Note: This answer pertains to fee-for-service claims. For claims submitted to a managed care entity (MCE), follow the MCE’s procedures for checking the status of the claim or claim adjustment.

What testing is needed for approval of trading partner software for exchanging electronic data with the IHCP?

What is HIPAA? How does it affect me?

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