IOT promotes a clear vision of the future of state-government IT by following several key strategies.
The IOT Service Management department helps staff align IT services with business needs through the use of Information Technology Service Management (ITSM), specifically the Information Technology Infrastructure Library (ITIL) – a set of processes, procedures, tasks and checklists that are not organization-specific but that can be applied to the state’s overall IT strategy. These practices help IOT establish a baseline from which it can plan, implement and measure its future services -- delivering value while maintaining a minimum level of competency. ITIL is used within IOT to demonstrate compliance and to, where applicable, define and measure service improvement.