ViaPath helps your loved ones stay in touch and feel supported during incarceration by facilitating IDOC's phone calls, digital correspondence, incarcerated individual's money accounts, video visitations, and tablet services.
Regardless of past life choices, socioeconomic status or criminal history, they make sure everyone has access to technology and education to improve their personal outcomes during incarceration and post-release.
In addition, they provide law enforcement with secure tools to create safer, more efficient correctional institutions. In order to deliver these critical solutions, they are committed to being the industry leader in both technology and service for at-risk communities, correctional facilities, corrections officers, inmates and their friends and family.
Trust Fund Account
Deposit money directly into an incarcerated individuals account. The individual can then use those funds, just like cash, to make a variety of purchases at their facility’s commissary.
Add Funds
Trust Fund Account
Trust Fund deposit fees vary by correctional facility. Check the fees associated with your inmate’s facility by signing into your ConnectNetwork account.
AdvancePay
A prepaid collect calling service that allows an incarcerated individual to call only your phone number using deposited funds.
Add Funds
AdvancePay
Costs are determined by each correctional facility. AdvancePay rates and fees are published in your ConnectNetwork account.
PIN Debt
Allows incarcerated individuals to use funds to pay for their own phone calls, and call any phone numbers allowed by their facility.Can also fund this phone account from their commissary/trust account.
Add Funds
PIN Debt
PIN Debit call prices vary by correctional facility, but are generally less expensive than other incarcerated individual calls.
Debit Link
Allows incarcerated individuals to buy a variety of ViaPath tablet-related services such as streaming music, games, and eBooks available at their facilities. May not be used for commissary.
Add Funds
Debit Link
Link units cost a penny: $1 buys 100 link units. NOTE: All Debit Link purchases are final; there are no refunds issued.
Digital Correspondence
ConnectNetwork’s Messaging service lets you send electronic messages to incarcerated individuals in just a few simple steps. Note all Pictures and videograms must comply with the requirements for printed matter.
Learn More
Digital Correspondence
To learn more about the specific costs and fees associated with your inmate’s facility, please sign in to your ConnectNetwork account.
Video Visitation
Video visitation is a great way to connect with your loved one over the internet, without having to worry about unpredictable crowds and overly busy visitation hours. Incarcerated individuals and visitors using video visitation shall be subject to the same rules and procedures as regular visitation.
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Video Visitation
Different types of visits may have different costs or no cost at all. All costs associated with visits are clearly displayed at the time of scheduling.
How to add money to an incarcerated individuals account
Online
Toll-free Phone
- AdvancePay: (800) 483-8314
- PIN Debit: (855) 706-2445
- Trust Fund: (888) 988-4768
Mobile App
- Apple (not all features may be available): ConnectNetwork by ViaPath
- Android: ConnectNetwork by ViaPath
Money Order
- Print clearly and legibly using blue or black ink and complete all fields to avoid delays in processing.
- Do not include any staples, paper clips, stamps, cash, letters, photos or other items with your deposit. Only mail the form and the money order.
- Correctly fill in the appropriate information and verify that all the fields are filled out.
- Make the money order payable to “ViaPath Financial Services.” (Payment is forwarded to Indiana Department of Correction).
- Use the incarcerated individuals full name and double check the incarcerated individuals DOC Number.
- The maximum money order amount is $300.00 and all money orders must be issued in US Dollars.*
- A deposit form must accompany any money order. Detach the form to send with your money order. Do not tape, staple or paper clip the form to the money order.
- Once completed, mail the money order and deposit form to:
ViaPath Financial Services
2603 NW 13th Street P.O. Box #328
Gainesville, FL 32609-2835
Money Order Deposit Form English | Spanish
* Be sure to include form with your Money Order.