What is Mediation?

Mediation is a voluntary process in which both parties work with a neutral third party, called a mediator, to try to resolve a dispute.

The mediator does not make a decision or take sides. Instead, the mediator helps facilitate communication and explore possible solutions.

Mediation may be offered early in the complaint process and can help resolve issues more quickly.

What Is Conciliation?

Conciliation is a process that may occur after an investigation when there is reason to believe that discrimination may have occurred.

During conciliation, the parties work with the Commission to try to reach an agreement that resolves the complaint.

Conciliation focuses on addressing the issues identified during the investigation and finding a resolution that is acceptable to both parties.

How Mediation and Conciliation Work:

Both mediation and conciliation involve communication between the parties to try to reach a resolution.

These processes may include:

• Discussing the issues involved in the complaint
• Exploring possible solutions
• Negotiating an agreement
• Reaching a voluntary resolution

If an agreement is reached, the case may be resolved without further action.

When Mediation May Be Offered:

Participation in mediation is voluntary, and both parties must agree to take part in the process.

Mediation may be offered at any time during the complaint process.

Not all cases may be appropriate for mediation, and participation depends on the circumstances of the complaint.

Benefits of Mediation and Conciliation:

Mediation and conciliation offer several potential benefits, including:

• Resolving disputes more quickly
• Allowing both parties to have input in the outcome
• Reducing the need for formal proceedings
• Maintaining confidentiality where appropriate

These processes can provide flexible solutions that meet the needs of both parties.