About the Complaint and Incident Reporting System
The Indiana Department of Health (IDOH) is responsible for managing events reported by staff and personnel of comprehensive and residential care facilities. These events ("incidents") are reported through the IDOH Gateway (Incident Reporting System).
You may find links to additional resources and program guidance below.
Report a Complaint
Anyone may submit a complaint to IDOH about care provided at any licensed or certified Indiana healthcare facility or entity. IDOH investigates all complaints. This report link is to a page that provides information about the complaint process and how to report a complaint. A complaint report form is provided for individuals to assist in the reporting of care issues. |
Report a Reasonable Suspicion of a Crime
Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long-term care resident to IDOH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include nursing homes, hospice facilities, or intermediate care facilities for individuals with intellectual disabilities. This report link is to a page that provides information for long-term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A crime report form is provided for individuals to report suspected crimes to IDOH. |
Reporting Guidance
- Long-Term Care Abuse and Incident Reporting
Long-Term Care Abuse and Incident Reporting
IDOH's Long-Term Care Abuse and Incident Reporting policy (IDOH-CSHR-LTC-002) provides guidance for reporting clarity and regulation for comprehensive and residential care facilities, including types of incidents to report, timeline for reporting, and information to include in each report. The initial incident report and follow-up report may be submitted together if all necessary information has been obtained within the timeframe for initial reporting.
Information for an evacuation or event involving the emergency management agency must be reported by phone immediately to 317-464-0038.
- Incident Reporting when Online System is Unavailable
Program Guidance and Advisory Letters
Date | Reference Number | Guidance/Resource |
|---|---|---|
Nov. 13, 2025 | IDOH-CSHR-PPD-002 | Intake of Complaints and Facility-Reported Incidents |
Nov. 13, 2025 | IDOH-CSHR-LTC-002 |
Contact | |
|---|---|
Indiana Department of Health | Manager, Complaint and Incident Reporting System |
Main Switchboard | Commission Switchboard |
Last Updated: Nov. 13, 2025
