Contact information

Area 1

Mike Williams, LTC Ombudsman
Email: m.williams@coaction.care
Phone: 219-794-1829 ext.2468

Northwest Indiana Community Action
5240 Fountain Drive
Crown Point, Indiana 46307

Phone: 800-826-7871 | 219-794-1829 X2468

Serving: Jasper, Lake, Newton, Porter, Pulaski and Starke Counties

Area 2

Real Services
P.O. Box 1835, 1151 South Michigan Street
South Bend, Indiana 46634-1835

Phone: 800-552-7928

Serving: Elkhart, Kosciusko, LaPorte, Marshall and St. Joseph Counties

Area 3

Zanzy Lewis, LTC Ombudsman
Email: zanzy@doingthegood-ombudsman.org
Phone: 260-469-3161

Kathy Lewis, LTC Ombudsman
Email: kathy@doingthegood-ombudsman.org
Phone: 260-469-3161

LTC Ombudsman Program of N.E. Indiana
3201 Stellhorn Rd.
Fort Wayne, Indiana 46815

Serving: Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells and Whitley Counties

Area 4

Andrea Smothers, LTC Ombudsman
Email: Andrea.Smothers@ilsi.net
Phone: 765-404-6436

Debbie Winchester, LTC Ombudsman
Email: Debbie.Winchester@ilsi.net 
Phone: 765-250-0008

Indiana Legal Services
8 N. Third Street, Suite 102
Lafayette, Indiana 47901

Serving: Benton, Carroll, Clinton, Fountain, Montgomery, Tippecanoe, Warren and White Counties

Area 5

Dana Neer, LTC Ombudsman
Email: dneer@areafive.com
Phone: 260-568-0579

Area 5 Agency on Aging
1801 Smith St.
Logansport, IN 46947

Serving: Cass, Fulton, Howard, Miami, Tipton, and Wabash Counties

Area 6

Maureen Walby, LTC Ombudsman
Email: Maureen.Walby@ilsi.net
Phone: 765-759-3371 or 463-237-9384 (Work)

Indiana Legal Services, Inc.
1701 Pilgrim Blvd.
Yorktown, IN 47396

Serving: Blackford, Delaware, Grant, Henry, Jay, Madison and Randolph Counties

Area 7

Carmen Osterhoudt, LTC Ombudsman
Email:  Carmen.Osterhoudt@ilsi.net
Phone: 317-445-2464

1200 Madison Street, Suite 300
Indianapolis, IN 46225

Serving: Clay, Parke, Putnam, Sullivan, Vermillion, and Vigo Counties

Area 8

Sherry Marckel, LTC Ombudsman
Sherry.marckel@ilsi.net
Phone: 317-631-9424

Kit Paternoster, LTC Ombudsman
Kathryn.Paternoster@ilsi.net
Phone: 317-631-9424

Stacey Writt, LTC Ombudsman
Stacey.writt@ilsi.net
Phone: 317-631-9424

Robin Willis, LTC Ombudsman
robin.willis@ilsi.net
Phone: 463-237-9348

Indiana Legal Services
1200 S. Madison Ave, Suite #300
Indianapolis, IN. 46225

Serving: Boone, Hamilton, Hancock, Hendricks, Johnson, Marion, Morgan and Shelby Counties

Area 9

Daulphine Day, LTC Ombudsman
Email: daulphine.day@ilsi.net
Phone: 463-237-9373

Indiana Legal Services, Inc.

Indiana Legal Services
1200 S. Madison Ave, Suite #300
Indianapolis, IN. 46225

Serving: Fayette, Franklin, Rush, Union, and Wayne Counties

Area 10 & 11

Kirsten Bouthier, LTC Ombudsman
Email: Kirsten.Bouthier@ilsi.net
Phone: 812-314-2727

Indiana Legal Services
1531 13th Street, Suite G 330
Columbus, IN 47201

Serving: Bartholomew, Brown, Decatur, Jackson, Jennings, Monroe and Owen Counties

Area 12

Vacant, LTC Ombudsman
Email: longtermcareombudsman@fssa.in.gov
Phone: 800-622-4484

SIILC - Southeastern Indiana Independent Living Center
114 W. Main St.
Vevay, IN 47043

Serving: Dearborn, Jefferson, Ohio, Ripley and Switzerland counties

Area 13

Christina Lafferty, LTC Ombudsman
Email: christina.lafferty@ilsi.net
Phone: 317-675-0642

Indiana Legal Services
1200 Madison Street, Suite 300
Indianapolis, IN 46225

Serving: Daviess, Dubois, Greene, Knox, Martin and Pike Counties

Area 14 

Mary Cleavinger, LTC Ombudsman
Email: mary.cleavinger@ilsi.net
Phone: 812-913-7361 ext. 11223

Indiana Legal Services
3303 Plaza Dr. #5
New Albany, IN 47150

Serving: Clark, Floyd, Harrison and Scott Counties

Area 15

Kirsten Bouthier, LTC Ombudsman
Email: kirsten.bouthier@ilsi.net
Phone: 812-314-2727

Indiana Legal Services
1531 13th Street, Suite G 330
Columbus, IN 47201

Serving: Lawrence County

Mary Cleavinger, LTC OmbudsmanEmail: mary.cleavinger@ilsi.net
Phone: 812-913-7361 ext. 11223

Indiana Legal Services
3303 Plaza Dr. #5
New Albany, IN  47150

Serving: Crawford, Orange and Washington Counties

Area 16

Laura George, LTC Ombudsman
Email: laura.george@ilsi.net
Phone: 463-237-9345

Indiana Legal Services
915 Main Street, Suite #201
Evansville, IN 47708

Serving: Gibson, Perry, Posey, Spencer and Warrick Counties

VOICES

Michelle Motta, LTC Ombudsman
Email: mmotta@voicesinc.info
Phone: 812-423-2927

Alicia Reeves, LTC Ombudsman
Email: areeves@voicesinc.info
Phone: 812-423-2927

VOICES, INC.
2425 US 41 N., Suite 405
Evansville, Indiana 47711

Serving: Vanderburgh County

State Contacts

Lynn Clough
State Long-Term Care Ombudsman, Director
FSSA Office of General Counsel
402 West Washington Street
P.O. Box 7083, MS 27
Indianapolis, Indiana 46207-7083
Email: Lynn.Clough@fssa.in.gov
Phone: 317-234-5544/fax: 317-972-3285

Mary Swinford
State LTC Ombudsman, Deputy Director
FSSA Office of General Counsel
402 West Washington Street
P.O. Box 7083, MS 27
Indianapolis, Indiana 46207-7083
Email: Mary.Swinford@fssa.in.gov
Phone: 317-232-7134/fax: 317-972-3285

Audrey Caley
Certified Assisted Living Ombudsman Specialist
FSSA Office of General Counsel
402 West Washington Street
P.O. Box 7083, MS 27
Indianapolis, Indiana 46207-7083
Email: Audrey.Caley@fssa.in.gov
Phone: 317-741-2527