The Residential Care Facility Licensing and Certification Program enforces the rules for long term care facilities. The Program staff conducts health and life safety code surveys and investigates complaints in order to assess the compliance of the facilities with the rules. Consumers looking for information and resources can visit the Long Term Care Consumer Information webpage.
Report a complaint regarding a health care facility
Individuals can call or email to make complaints about care provided at any licensed or certified Indiana health care providers or suppliers.
Report an incident regarding a health care facility
The Incident Report Form is for health care facilities to notify the Indiana Department of Health of a reportable incident pursuant to the IDOH Reportable Unusual Occurrence Policy. The Incident Report Form is also for health care facility staff (nursing homes, intermediate care facilities, and hospice agencies) to report a reasonable suspicion of a crime against a resident pursuant to Federal regulations. This form is not to be used to file a complaint.
| Indiana Department of Health Division of Long Term Care 2 North Meridian Street, 4B Indianapolis, IN 46204 | Program Manager Miriam Buffington mbuffington@isdh.in.gov | |
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Long Term Care Switchboard: 317-233-7442 IDOH Main Switchboard: 317-233-1325 |
317-233-7613 Fax: 317-233-7322 | |
| Questions: Ltcproviderservices@isdh.IN.gov |
Office of the Long Term Care Ombudsman
402 West Washington Street, Room W451
P.O. Box 7083, MS 27
Indianapolis, IN 46207-7083
Information/complaint line: 800-622-4484 or 317-232-7134
Fax number: 317-972-3285
LongTermCareOmbudsman@ombudsman.IN.gov
American Health Information Management Association
Association of Professionals in Infection Control and Epidemiology
Hoosier Owners and Providers for the Elderly
Indiana Assisted Living Association
Indiana Chapter of the American Physical Therapy Association
Indiana Health Care Association
Indiana State Medical Association
