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Informal Dispute Resolution Information Center

The Indiana Department of Health (IDOH) serves as the state licensing and federal certification survey agency for health care facilities and home health agencies. Upon completion of a survey, the IDOH issues a survey report detailing survey findings (deficiencies). Pursuant to federal regulations, a health care facility and home health agency is offered the opportunity for an informal dispute resolution (IDR) to refute the findings of a survey conducted by the IDOH. The IDOH Consumer Services & Health Care Regulation Commission IDR Program is responsible for overseeing and conducting all IDR and independent informal dispute resolution (IIDR) processes.

Comprehensive Care Facility (Nursing Home) Informal Dispute Resolution

The informal dispute resolution process is available to nursing facilities for federal regulation deficiencies cited at Title 42, Chapter IV, Subsection G, Part 483 of the Code of Federal Regulations (CFR) and for state rule deficiencies cited at Title 410 of the Indiana Administrative Code (IAC), Section 16.2-3. Pursuant to the Patient Protection and Affordable Care Act (2010), a nursing home may request an independent informal dispute resolution (IIDR) if the Centers for Medicare and Medicaid Services (CMS) imposes a civil money penalty against the facility and the civil money penalty amounts are subject to being collected and placed in an escrow account.

Residential Care Facility Informal Dispute Resolution

The informal dispute resolution process is available to facilities for state rule citations cited at 410 IAC 16.2-5.  The state rule citations do not qualify for independent informal dispute resolution.

Home Health Agency Informal Dispute Resolution

The informal dispute resolution process is available to Home Health Agencies for condition-level federal regulation deficiencies cited at the at Title 42, Chapter IV, Subchapter G, Part 484, of the CFR and for state rule deficiencies cited at Title 410 IAC 17.1-16. Neither federal nor state rule citations qualify for an independent informal dispute resolution.

Hospice Program Informal Dispute Resolution

The informal dispute resolution process is available to Hospice programs for condition-level federal regulation deficiencies cited at the at Title 42, Chapter IV, Subchapter B, Part 418, of the CFR and for state rule deficiencies cited at Title 410 IAC 17.1-8. Neither federal nor state rule citations qualify for an independent informal dispute resolution.

Contact the Program

Indiana Department of Health
2 North Meridian Street, 4B
Indianapolis, IN 46204
Director of Informal Dispute Resolution Program
Linda Kay, RN
Lkay@health.in.gov
IDOH Main Switchboard: 317-233-1325
Fax: 317-233-7154
317-233-5568
IDR Administrative Assistant: Lisa Hensley; 317-233-8761; lhensley@health.in.gov

Program Policies and Advisories

Instructions for Requesting Informal Dispute Resolution​
Instructions for Requesting Independent Informal Dispute Resolution

Federal Laws and Regulations

Centers for Medicare and Medicaid Services (CMS)

Code of Federal Regulations (CFR)

Federal Policies and Guidance

  • CMS S&C 12-08-NH Federal Requirements for Independent Informal Dispute Resolution Process for Nursing Homes  [December 2, 2011]
  • CMS S&C 13-57-NH Escrow and Independent Informal Dispute Resolution (Independent IDR) Process for Nursing Homes – Applicable to All Civil Money Penalties (CMPs)