The Indiana Department of Homeland Security EMS Section has developed the following Complaint Reporting Form to allow concerned members of the public and the emergency medical services community to report EMS issues and complaints regarding Indiana certified providers or personnel directly to the agency. This interactive reporting system will provide the agency and the community with a partnership to enhance public safety. Please be aware that all complaints are public record under Indiana Code 5-14-3. Once the complaint is received, a staff member will contact you to initiate the investigation. You should expect a response within 3 business days Monday through Friday, during normal business hours (8 a.m. to 4:30 p.m.).