Refund checks are frequently returned to the Indiana Department of Revenue (DOR) because of the wrong address. Verify your mailing address on file by using INTIME, DOR’s customer portal:
- Log in to INTIME.
- Select the “All Actions” tab.
- Find the Name & addresses tile and choose “Manage names & addresses” link.
- If necessary, change your address.
If the reason your check was returned was due to a bad address, your refund check will be reissued once your address is updated.
If the account shows your correct home address, message Customer Service through INTIME or call 317-232-2240. Press 2 to reach Customer Service about the reason your refund was returned.
Taxpayers can manage their individual and business obligations using INTIME. Some of INTIME’s self-service options include:
- Managing tax accounts online: Access and manage individual income tax accounts, file returns, make payments, and communicate securely with the DOR.
- Secure Communication: Send and receive secure messages with DOR representatives regarding tax-related questions or issues.
- Checking refund status: Easily track the status of your state tax return refund.
- Requesting extensions: Request extensions of time to file.
- Payment plans: Set up and manage payment plans for tax liabilities exceeding $100 without contacting customer service.
If you are not registered, create an online account at intime.dor.in.gov. Select “New to INTIME? Sign up” and follow instructions to complete the process.