CHE APMC4E Success
CHE defines the educational missions of public colleges and universities. The agency aims to improve the overall standard of higher education, ensuring that institutions provide high-quality education that benefits students and meets societal needs.
CHE APM Use Case
The Indiana Commission for Higher Education (CHE) is a public body created to oversee and coordinate Indiana's state-supported system of post-high school education. It defines the educational missions of public colleges and universities, plans and coordinates the state's higher education system, and considers the plans and interests of independent colleges and universities.
Pain Points
- The application security was not robust, leaving critical applications exposed to potential risks.
- Troubleshooting was largely reactive, with CHE teams responding to issues only after they occurred, leading to longer downtimes and inefficient problem-solving processes.
Our Solution and Approach
- ScholarTrack: With APM's monitoring capabilities, CHE has been able to resolve several critical application issues in the application. The agency's system for tracking student scholarships and grants has drastically improved.
- CHEDSS Database Connectivity: By shifting from reactive to a proactive troubleshooting approach, CHE can now address database connectivity issues within CHEDSS before they escalate into bigger problems.
Technology and Solution Areas
- Monitoring .NET application and Windows services, enabling the team to track issues and identify root causes quickly.
- Allowing CHE to share valuable information across teams, reducing the mean time to resolution for application issues.
- Through AppDynamics, CHE gained detailed insights into database queries, allowing managers and developers to focus on query optimization instead of just adding hardware resources to their SQL server.
Success Highlights and Summary of Primary Objectives Accomplished
- Enhanced application security and improved end-user performance.
- Shifted from a reactive to a proactive monitoring and troubleshooting approach.
- SecureApp reports highlighted the need to address technical debt in CHE's C2 application, which is not being prioritized by the development team.
- The APM collaboration has not only provided CHE with tools for immediate issue resolution but also empowered their teams to proactively address potential challenges resulting in improved performance and long-term stability for critical applications.
