BMV APMC4E Success

BMV APMC4E Success

The Indiana BMV has more than 1,400 team members in branches all across the state supporting the BMV mission to serve all Hoosiers.

BMV APM Use Case

The Indiana BMV plays a crucial role in ensuring the safe and efficient operation of motor vehicles on Indiana roads, as well as maintaining accurate records and providing essential services to residents and businesses.

Pain Points

• In the past, BMV would have had to sift through extensive logs and event data across multiple servers to identify the root cause.
• BMV had a need to expedite issue resolution and recognized the importance of gaining a deeper understanding of its applications and infrastructure.
• The applications cater to internal and external users, presenting a dual challenge that creates an overwhelming amount of uncorrelated data.

Our Solution and Approach 

• The APM solutions are used to monitor systems and applications such as BMV Stars and provides actionable insights when investigating errors including sample transactions so that issues can be identified and solved quickly.
• We leverage the APM solutions to troubleshoot transaction errors and performance issues throughout their entire environment. With deep application context, they are able to understands exactly how the critical infrastructure was performing at the time of any incident.

Technology and Solution Areas

• AppDynamics centralizes all essential information from applications such as, BMV Stars, by pulling in data from multiple domains reducing Mean Time to Resolution, ensuring easy documentation of historical data.
• ThousandEyes gives BMV a real-time understanding of digital service uptime across 125 locations.

Success Highlights

Summary of Primary Objectives Accomplished

• BMV now has a holistic view of the entire application landscape with performance metrics of the infrastructure powering those applications.

Testimonial 

"APM provides the data needed to find out what is wrong fast." 

-Joshua White, Director of Support