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DCS Ombudsman Bureau

The DCS Ombudsman Bureau was established in 2009 by the Indiana State Legislature. Operating independently of the Department of Child Services, the Bureau is authorized to receive, investigate, and attempt to resolve complaints regarding DCS actions, as well as to make recommendations to strengthen the child welfare system. Please review the Mission Statement, DCS Ombudsman Procedures, and Rules of Engagement using the links provided below.

DCS Ombudsman Bureau

DCS Ombudsman Staff

DCS Ombudsman Staff

DCS Ombudsman Information Line

877-682-0101 - Toll Free
317-232-3154 - Fax
DCSOmbudsman@idoa.in.gov

File a Complaint

Before submitting a formal complaint, the DCS Ombudsman Bureau requires that individuals first attempt to resolve their concerns at the local level. This includes contacting the assigned family case manager, the family case manager’s supervisor, the division manager, and the local office director.

To file a complaint online, use the online submission link. If you prefer to submit a paper form, download the PDF Complaint Form and mail it to the address listed on the form. All complaints must be submitted using the formal complaint form to be accepted for review by the DCS Ombudsman Bureau.

Outreach

Organizations interested in learning more about the DCS Ombudsman Bureau may request a 30 minute on-site presentation. The presentation will include information about:

  • The role and authority of the DCS Ombudsman Bureau
  • What happens when a complaint is filed
  • The investigative and review process
  • What outcomes can be expected from an investigation

Please send your requests to DCSOmbudsman@idoa.in.gov or call 877-682-0101. Requests for presentations should include contact information, the event details, the anticipated number of attendees, the name of the organization, and a little background information about the organization requesting the presentation.

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