FAQs

There are several benefits to participating in IDEL:

1. IDEL connects employers to their employees' driving records and enables employers to ensure their drivers are compliant with the laws of the state of Indiana.
2. Tracking status changes in employees' driver's licenses enables effective and productive operations for a company.

Currently, only companies that operate commercially are allowed to enroll drivers in IDEL. Enrolled drivers must be a CDL holder and be operating a CMV for the company. Federal Law covers monitoring of CMV operators.

Alerts, also called notifications, are automatically generated when there is a change to any of three critical statuses that are maintained by the BMV. Those three statuses are: driver’s license status, commercial driver’s license status, and commercial medical certificate status.

The automated alert contains a generic message that notifies a watcher that the status of an enrolled driver has changed. The driver’s name is the only identifying information included in the alert.

No, an IDEL driver record pull is not a replacement of and does not satisfy the required annual FMCSA pull.

To gain access to IDEL, every IDEL user MUST be subscribed to an IN.gov account. Each IN.gov account can accommodate up to 10 subscribers. There is a $95.00 annual fee for every increment of 10 IN.gov subscribers. IDEL has an annual fee, a monthly monitoring fee, and a driver record fee. A breakdown of those fees and when they are charged follows:

• Annual Fee: The annual fee of $99.00 is charged one time each year in the month of enrollment. For example, if a company enrolls in IDEL in March the annual fee would be charged in March of every year until a company unenrolls. This fee is NOT refunded or pro-rated if the company unenrolls from IDEL during the year for which the fee was charged.
• Monthly Monitoring Fee: The monthly monitoring fee is assessed, in full, on the day of enrollment of a driver. The fee is $0.12 per driver each time a driver is enrolled for any duration of time during the month. The $0.12 per driver per month monitoring fee will NOT be refunded or pro-rated if the Customer unenrolls a driver during the month for which the fee was assessed or unenrolls from IDEL during the month for which the monthly driver monitoring fee was assessed. For example, if a driver is enrolled on March 3 and unenrolled on March 5, and then enrolled again on March 28, the monthly monitoring fee for that driver will be $0.24 for the month of March. If the driver is enrolled, without disruption, for the entire month of April, then the Monthly Monitoring Fee for that driver will be $0.12 for the month of April.
• Driver Record Fee: The driver record fee of $10.00 is charged at the time a notification is sent in response to a change in any of the three statuses of an enrolled CDL driver.

No, there is no limit to the number of drivers a company can enroll. However, companies are required to only enroll drivers who they actively employ and must remove drivers at time of leave or termination.

IDEL does not limit the number of Watchers a company can set up, however there are additional IN.gov account charges once an IN.gov account has 11 or more subscribers. For every increment of 10 IN.gov subscribers, a $95.00 annual fee will be charged.

A Watcher is an IDEL user that is assigned to watch, or monitor, a list of enrolled CDL drivers within their company. A Watcher is notified if any of three critical statuses change with an enrolled CDL driver on the Watcher’s list. To review a table of each role’s functions, please visit the Account Requirements page.

The first user in a company is automatically assigned the role of Company Administrator. A Company Administrator is primarily responsible for company user management, CDL driver enrollment, maintaining Watcher’s lists, and utilizing IDEL reporting functionality. A Company Administrator is a user that can perform all the same functions of a Watcher, except for watch a list of enrolled CDL drivers. A Company Administrator can also be assigned the role of Watcher as IDEL user roles are additive. To review a table of each role’s functions, please visit the Account Requirements page.

The assigned Watcher will receive one notification per driver per day even if a watched driver has multiple status changes throughout a single day.

Notifications are sent via email to the assigned Watcher.

The assigned Watcher receives an email notification when a watched driver’s status changes. If a driver is assigned to more than one Watcher, all assigned Watchers are notified.

A driver record fee of $10.00 is charged each time a status alert notification is triggered from IDEL.

If you are interested in enrolling your company in IDEL, please fill out our form to learn more about the enrollment process.

Please navigate to the Forgot Password page and follow the prompts. If you do not know your Username or have not set up your security profile, please contact customer service via email at nic-incustomerservice@tylertech.com or via telephone at (317) 233-2010 or toll free at (888) 4IN-eGov.

Please contact customer service via email at nic-incustomerservice@tylertech.com or via telephone at (317) 233-2010 or toll free at (888) 4IN-eGov.

A Company Administrator or Watcher can view a driver record in the IDEL system.