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IDOI Departments
Consumer Services Department
Contact at: 317-232-2395
Toll free (in state only) 800-622-4461
For Consumer complaints, use online Consumer Complaint Form
For Provider complaints, use printable Provider Complaint Form
Or at: consumerservices@idoi.in.gov (general questions only)
The Consumer Service Department is responsible for:
- Analyzing and processing consumer complaints
- Responding to telephone inquiries from the general public regarding insurance matters
- Conducting face-to-face meetings with consumers and insurance companies to address problems and trends
- Assisting the general public and other Department of Insurance departments with research of insurance problems.
Other IDOI Departments
- Administrative Services - 317-232-3520
- Agency Services - 317-232-2389
- Consumer Services - 800-622-4461 or 232-2395
- Company Compliance Services - 317-233-9607
- Enforcement Division - 317-234-5888
- Financial Services - 317-232-2390
- Legal Services - 317-232-0143
- Long Term Care - 317-232-2187
- Medical Malpractice - 317-232-5253
- Mine Subsidence - 317-232-2401
- Rate and Form Filings - 317-232-5696
- State Health Insurance Assistance Program (SHIP) - 800-452-4800
- Title & Bail Division - 317-234-5153