IDOI: Company Complaint Index

Guide to Using the Complaint Index Ratio Tables

The Complaint Index Ratio Table shows consumer complaints filed with the Department of Insurance in 2009 - 2023, weighted by premium received by the insurance company. A Complaint Index Ratio Table is available for Health Carriers, Life, Annuity, Auto and Homeowners.

The table uses the amount of each company’s premium and the number of closed complaints against the insurer during a calendar year to arrive at a complaint index. A complaint index of 1.00 means the insurer’s share of all complaints received is equal to its share of all the business written in Indiana. An index of 2.00 means that the insurer’s share of complaints is twice as large as its share of business written in Indiana. An index of 0.50 means that the insurer’s share of complaints is half as large as its share of business.

Please remember when choosing an insurance company, you should also consider the cost of the insurance, the services provided to you by your agent, the company’s claims processing services, and the financial stability of the company.

Complaint Index Table

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009