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Office of Family & Consumer Affairs

The purpose of the Office of Consumer and Family Affairs is to empower consumers and family members by assuring their interests are represented and their input is considered in DMHA planning and policy development. The goals of OFCA are summed up in four objectives:

  • Providing an internal voice for consumers and family members within DMHA through participation in DMHA planning and policy development activities.
  • Active liaison work with national, state, and local consumer and family organizations in order to establish ongoing communications, disseminate information, identify major issues and provide consultation, technical assistance, and ongoing support.
  • Maintain a consumer council to advise DMHA, the DMHA Advisory Council, the DMHA Mental Health Planning Council, and the DMHA Addictions Council.
  • Development, implementation, and monitoring of special projects, including focus groups to solicit consumer input on Olmstead planning and implementation. Identification, training and involvement of consumers in DMHA planning activities.

To learn more about the Office of Consumer and Family Affairs, visit their webpage.

Formal Grievance and Complaint Policy:

When a program participant or family member wishes to share a concern, complaint or grievance with DMHA about services, providers or concerns about a state or federally funded intensive Wraparound Home and Community-based service program, they may do so by completing and submitting a Formal Concern or Complaint form. A DMHA staff member will follow-up with the individual filing the Formal Concern or Complaint form within 72 working hours from the date the completed form is received. Click here to download a copy of the Formal Grievance and Complaint Form or Click here to enter a complaint online.