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Project NextDOR

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Project NextDOR

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With the support of Governor Holcomb and the Indiana General Assembly, the transformation of DOR’s tax systems and service delivery began in 2017 and has been the agency’s focus for the last five years. The Indiana Tax System (ITS) was officially introduced in September 2019 along with DOR’s new e-services portal, the Indiana Taxpayer Information Management Engine (INTIME), which enables Hoosiers to manage their taxes in one convenient location, 24/7. Through a series of carefully planned rollouts, the new tax system and portal replaced the agency’s legacy tax systems that had been in production for more than 25 years.

Information on previous rollouts can be found at the bottom of this page.

Rollout 4

Project NextDOR's Rollout 4 focuses on moving the following special taxes from the legacy system to the new Indiana Tax System (ITS) on July 18, 2022:

  • Alternative Fuel (AFD)
  • Aviation Fuel Excise (AVF)
  • Fuel Inventory (IVT)
  • Gasoline Use (GUT)
  • Motor Fuel (MFT)
  • Petroleum Severance License (PST)
  • Special Fuel (SFT)
  • Terminal Operator License (TOL)
  • Transporter License (TRP)
  • Alcohol Tax (ALC)
  • Cigarette (CT)
  • Other Tobacco Products (OTP) - Includes E-Cigarette
  • Employment Agency License
  • Rail, Commuter or Electric
  • Vehicle Sharing Excise (VSE)

Moved to the new Indiana Tax System (ITS), July 18 2022

Now that Rollout 4 is complete, these taxes have moved to ITS. Each tax type has new and existing functionalities within INTIME:

Rollout 4 Functionality Chart

  • New Electronic Cigarette Tax

    New Indiana state legislation (Indiana Code 6-7-4) was passed in early 2021, imposing an Electronic Cigarette Tax to be collected by retailers on the sale of open system containers and vapor products. Information Bulletin #206 regarding the new Electronic Cigarette Tax was updated (June 2022).

    This state legislation requires retailers to apply for an Electronic Cigarette Retail Dealer’s Certificate with the Indiana Department of Revenue (DOR). As of June 7, 2022, retailers can submit an application for the Electronic Cigarette Tax (ECG-1A) license via INTIME. Alternatively, an application form is also available.

    Important items to note:

    • Applying for the ECG-1A certificate can be done with or without logging in to INTIME. An INTIME User Guide for Electronic Cigarette Tax Registration is available to help with the process.
    • Registration for the ECG-1A certificate opened June 7, 2022, and the deadline to apply was July 1, 2022, for businesses currently selling these products.
    • To register, applicants need their Federal ID Number (FEIN), Indiana Tax Identification Number (TID), and/or owner’s Social Security Number (SSN).
    • To obtain an Electronic Cigarette Retail Dealer’s Certificate, a bond in the amount of $1000 and a $25 payment are required.
    • Upon approval, an e-cigarette (ECG) tax account will be automatically added to the retailer/business/corporate INTIME account on July 18, 2022. (Note: If not signed up for an INTIME account, an INTIME Guide for Business Customers is available to help with the process.)
    • Beginning July 18, 2022, ECG-1A certificates will be mailed via U.S. Postal Service to the physical address provided during registration.
    • Returns and payments are due the 15th day of each month.

    To begin the application process, go to INTIME and locate the “Registration” panel, select “New tax registration”, then go to the “Tobacco registration” panel (will appear beginning June 7, 2022), and click on the “Register an electronic cigarette account” hyperlink. The application can also be completed while logged in to INTIME from the “All Actions” page (tab). An INTIME User Guide for Electronic Cigarette Tax Registration is available to help customers through the process.

  • Alcohol, Cigarette, and Other Tobacco Products Tax Customers

    Business customers were first introduced to INTIME in 2020 to manage sales and withholding tax accounts. As of July 18, 2022, customers who file Alcohol (ALC), Cigarette (CIG/CTS), and Other Tobacco Products (OTP) taxes can use INTIME to manage their tax accounts as well.

    What this means for customers beginning in July 2022:

    • INtax no longer supports Alcohol and Other Tobacco Products tax filing as of Friday, July 8, 2022.
    • As of July 18, 2022, customers can use INTIME to file and pay tax obligations, as well as submit cigarette stamp orders.
    • Alcohol, Cigarette and Other Tobacco Products tax accounts have been added automatically to INTIME and are viewable on the “Summary” page (tab) as of July 18, 2022.
    • Monthly return due dates remain the same.
    • Customers are be able to submit returns and schedules by securely uploading XML files (up to 10 MB) in INTIME without the need for additional encryption.
    • XML file uploads larger than 10MB in size should continue to be submitted via SFTP (Secure File Transfer Protocol) bulk upload filing.
    • Customers are be able to use INTIME to view tax accounts, file returns, amend returns, make payments, and view and respond to correspondence from DOR.
    • An instructional guide to get started with INTIME is available for ALC, CIG, and OTP customers.

    SFTP Bulk Upload Filers:

    • XML file submissions of up to 10MB can be uploaded directly through INTIME.
    • XML file uploads exceeding 10MB should continue to be submitted via SFTP bulk upload filing.
    • All payments can be made via INTIME.
    • More information on SFTP bulk upload filing is available for Alcohol and Cigarette and Other Tobacco Product taxpayers.
    • Customers who do not yet have INTIME access can sign up for access with a welcome letter. Instructions on signing up for INTIME access are available in the INTIME User Guide for Business Customers. More information and INTIME instructional guides for affected customers are available to help with the process.
  • Fuel Tax Customers

    As of July 18, 2022, customers who file Fuel taxes can be able to use INTIME to manage their accounts. What this means for Fuel tax customers:

    • INtax no longer supports Fuel tax return filing as of Friday, July 8, 2022.
    • As of July 11, 2022, Access Indiana stopped accepting Electronic Data Interchange (EDI) files (Motor Fuel, Special Fuel, Transporter, Terminal Operator Report) from Fuel tax customers.
    • As of July 18, 2022, customers can use INTIME to file and pay tax obligations.
    • Fuel tax customers who file paper returns (Petroleum Severance and all amended returns) can file and pay electronically via INTIME as of July 18, 2022.
    • All Fuel tax accounts have been added automatically to INTIME and are viewable on the “Summary” page (tab) as of July 18, 2022.
    • Fuel tax customers have the option to file returns by manually keying information or by uploading files up to 10 MB in size via INTIME.

    INTIME does not require EDI filers to register with DOR as was previously the case, which means:

    • Any Fuel tax customer can upload an EDI file from the “All Actions” (tab) page.
    • Any EDI files uploaded on INTIME will be treated as returns.
    • Fuel tax customers are no longer required to submit “test files.” However, “test files” are accepted via email for new customers or in special circumstances as deemed necessary. Contact DOR via Bulkfiler@dor.in.gov if submitting a “test file.” All other files will be processed as production files via INTIME.

    An instructional guide on getting started with INTIME is available for Fuel Tax customers.

    SFTP Bulk Upload Filers (Gasoline Use Tax Only):

    • XML file submissions of up to 10 MB can be uploaded directly through INTIME or can continue to be submitted via SFTP bulk upload filing.
    • XML file uploads exceeding 10 MB will continue to be submitted via SFTP bulk upload filing.
    • All payments can be made via INTIME.
    • More information on SFTP bulk upload filing is available.

    Customers who do not yet have INTIME access can sign up for access with a welcome letter. Instructions on signing up for INTIME access is available in the INTIME User Guide for Business Customers. More information and INTIME instructional guides for affected customers are available to help with the process.

See a complete INTIME Functionality Chart listed by tax type.

Access INTIME


INTIME Resources


Individual Income Tax Customers

As of September 2021, Individual Income tax customers can create a username and password for their new INTIME account to access features that include:

Functions for Individual Tax CustomersSubscribe for Email Updates


Our Timeline for Rollouts

Rollout 4 successfully launched on July 18, 2022. For more information on affected tax types see the Rollout 4 tab below.

Project NextDOR Timeline

 

September 3, 2019

  • Aircraft Dealer
  • Aircraft Excise
  • C Corporation
  • Financial Institution
  • Non-Profit
  • Partnership
  • S Corporation
  • Utility Receipts

Rollout 1 e-services functionality
INTIME offers expanded functionality for designated tax types in the first rollout, as noted in the graph above. 

Existing processes will remain in place until each rollout's designated tax types are released. The key features of the new system upon completion include:

  • An enhanced online customer portal, INTIME, to allow Hoosiers to view past payments and returns.
  • Electronic filing of tax returns and payments that are currently submitted via paper.
  • The ability to file amended returns electronically.
  • Validation and transparency of revenue disbursements and reporting to local units of government.

Another new feature is INTIME’s option to submit an electronic Power of Attorney (or ePOA) to streamline the establishment of third-party relationships such as lawyers, accountants and family members.

Power of Attorney (ePOA)
As with any new program, DOR has taken the extra step to take care of customers during this time of transition. DOR has dedicated Customer Service Representatives available to help all customers and tax practitioners with their INTIME questions. Customers are encouraged to call 317-232-0129 and select option “1” for all questions regarding INTIME.

Electronic Filing (MeF) Functionality
Other designated tax types in the first rollout benefit from electronic filing (MeF) as noted in the graph above.

September 8, 2020*

  • Consumer Use
  • County Admissions
  • County Innkeeper
  • Food and Beverage
  • Heavy Equipment Rental
  • Indianapolis Motor Speedway
  • Metered Pump Sales
  • Motor Vehicle Rental Excise
  • Out-of-State Use
  • Sales
  • Tire Fee
  • Utility Services Use Tax
  • Wireless Prepaid Cards
  • Withholding

*In scope tax types will be confirmed at the beginning of each rollout

Rollout 2 e-services functionality

On Sept. 8, 2020, DOR launched the second phase of the four-part Project NextDOR tax modernization project, which allows business customers with sales and withholding tax obligations to register for its new e-services portal, the Indiana Taxpayer Information Management Engine (INTIME).

New Business Customers

As of Sept. 8, 2020, when a new business registers with the Secretary of State through INBiz, customers receive an automated email from DOR with a Letter ID and instructions on how to register for the e-services portal, INTIME.

Customers create a username and password for their new INTIME account, and are encouraged to review the INTIME User Guide to help securely manage, file and pay their business tax obligations for sales and withholding.

Existing Business Customers

Existing customers who file sales and withholding taxes via INtax began migrating their accounts to INTIME on Sept. 8, 2020 to continue managing their tax accounts online securely via the new portal.

This process involved customers creating a username and password for INTIME by using a special migration code (displayed in INtax beginning September 8) unique to the specific user and their business access. An INtax to INTIME Migration Quick Start Guide was available to assist customers with the INTIME logon creation process and account migration.

INtax remained accessible until Dec. 31, 2020, but functionality was greatly reduced to file and pay only. Existing customers were encouraged to immediately switch to INTIME to take advantage of all the new functionalities the secure, online e-services portal has to offer including:

  • Manage, file and pay tax obligations
  • Easy-to-use, direct messaging with DOR representatives
  • Availability of filing history for the past three calendar years

Practitioners

Practitioners began registering with INTIME and importing client lists from INtax on September 8. A special migration code unique to the specific user and their business access was provided within INtax and an INtax to INTIME Migration Quick Start Guide was available to assist with the transition process.

Since September 8, practitioners were able to file and pay for existing clients, but do not have the ability to add new clients within INtax. INtax remained available to support the Indiana filing requirement for the 2020 WH-3 until Feb. 28, 2021.

Moving to INTIME means practitioners immediately benefited from the many new system features including the flexibility to control access to accounts. To take advantage of these new features, practitioners were required to appoint one designated individual to control access to INTIME for their organization. The appointee created the username and password and then registered for access to INTIME.

September 7, 2021*

  • Controlled Substance
  • Fiduciary
  • Gaming Excise (Charity Gaming)
  • Individual
  • Firework Public Safety Fee
  • Pari-Mutuel Admissions
  • Pari-Mutuel Wagering
  • Racino Fees
  • Racino Wagering
  • Riverboat Wagering
  • Sports Betting
  • Supplemental Wagering
  • Type II Gaming

*In scope tax types will be confirmed at the beginning of each rollout

Rollout 3

Project NextDOR's Rollout 3 focuses on individual income, fiduciary income and a handful of gaming taxes. The designated tax types affected are:

  • Controlled Substance
  • Fiduciary
  • Gaming Excise (Charity Gaming)
  • Individual
  • Firework Public Safety
  • Pari-Mutuel Admissions
  • Pari-Mutuel Wagering
  • Racino Fees
  • Racino Wagering
  • Riverboat Wagering
  • Sports Betting
  • Supplemental Wagering
  • Type II Gaming

These tax types moved to the new Indiana Tax System (ITS) on September 7, 2021 as illustrated in the graphic below:

Rollout 3 Moving Graphic

INTIME also offers expanded functionality for all Rollout 3 tax types, while individual and fiduciary tax types specifically benefit from additional features in INTIME and electronic filing (MeF) as noted in the graphic below:

Rollout 3 Functionality Chart

INTIME features for individual income tax customers include:

Functions for Individual Tax Customers

INTIME Resources:

July 18, 2022*

  • Alcohol Tax
  • Alternative Fuel User
  • Aviation Fuel
  • Cigarette
  • Electronic Cigarette
  • Employment Agency
  • Fuel Inventory
  • Gasoline Use
  • Motor Fuel
  • Other Tobacco Products
  • Petroleum Severance
  • Rail, Commuter or Electric
  • Special Fuel
  • Terminal Operator
  • Transporter
  • Vehicle Sharing Excise

*In scope tax types will be confirmed at the beginning of each rollout

ITS - Indiana Tax System

DOR’s new state tax administration system is called Indiana Tax System (ITS).

INTIME logo

Indiana Taxpayer Information Management Engine (INTIME) is the online service portal that allows customers to view, manage and pay taxes in one convenient location.

The Project NextDOR team

The Project NextDOR Team
 

The Project NextDOR FAST team

The Project NextDOR FAST Team

Meet Our Vendor Partner

FAST Enterprises

FAST is currently the leading provider of integrated tax solution systems with successful implementations in over half of the U.S. state tax and revenue agencies.

For more information on FAST, visit www.fastenterprises.com.

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