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Exchange 2013 Migration

IOT is in the process of migrating to the newest Microsoft Email servers to add new features to your email. We will be upgrading everyone to the new Exchange 2013 servers in the next six months. Although the upgrade will cause little or no interruption, there are a few things to note when we upgrade your mailbox.

Outlook on your work computer:

1. When your mailbox has been upgraded, you may see this pop up. Click ok and restart your outlook client.

2. Once you restart, it is possible you will see it again. Click OK, and restart again.

3. Your mailbox should now be functioning correctly. If you are still having issues, then please restart your computer.

4. If you are still having issues, then please call the Helpdesk, 234-4357.

Receiving email on your mobile device (iPhone and Android):

1. You might see a brief pause in email (20 - 30 minutes after your mailbox has been migrated.)

2. If you are still having issues getting email on your mobile device please call the Helpdesk, 234-4357.

Outlook Web Access:

This likely the biggest change for end-users. As you may know, your email can be accessed  from any location, and now, practically any browser. The webmail interface has drastically changed and is meant to more closely resemble the Outlook client experience.

1. To access Outlook Web Access please go to http://exchweb.in.gov/.

2. The Outlook Web App has been redesigned; please take some time to familiarize yourself with the new look. If you are having difficulty, Microsoft has a tutorial on getting started in the new app.

3.  Accessing Enterprise Vault (EV) archived emails within Outlook Web Access (OWA) has also changed. Please note the instructions below:

Click on the gray EV banner within the email:

Once EV banner has been selected there will be text indicating if the item has been archived. To view EV archived email click on ‘View.' This will initiate another window to open with the full email message:

Example of an item that has not been archived by EV:

4.  Searching within Outlook Web Access (OWA) has also changed. To Search EV Archived items you can click on any mail item, select the EV banner and select 'Search' and the EV Search page will appear:

EV Search page:

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