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Indiana Department of Insurance

Counselors' Corner Counselors' Corner

Welcome to the Counselors' Corner! This page is for Indiana SHIP counselors only and is meant to be your one-stop shop for many forms, resources, updates, and more. Please bookmark this page and come back often.

What can we help you find?

NPR Link

SHIP Navigation Guides

Important Forms and Documents


SHIP Enrollment Centers

State Office Phone Numbers

Literature Requests

Online Training Library

NPR System - Client Contact and PAM forms

Use this link.

Upcoming Webinars

Check Back Soon

SHIP Navigation Guides

Instructions: The Table of Contents for each book can be clicked to go directly to that section of the book. If you would like to search the book by keyword, click Control F for the search box to appear. Once you have typed your search word and hit Enter, all instances of that word will appear in the document. You can then use the arrows next to the search box to jump from one to the next. For more assistance with these guides, contact Sarah at or (317) 572-7726.

Navigation Guide 1 includes:

  • Counselor Guidelines
  • Social Security and Medicare Basics
  • Medicare Part A
  • Medicare Part B
  • Claims Processing
  • Medicare Appeals Process

Navigation Guide 2 includes:

  • Medicare Supplement Insurance
  • Medicare Managed Care
  • Medicare Prescription Drug Plans
  • Employer Group Health Plans

Navigation Guide 3: Long Term Care

Navigation Guide 4 includes:

  • Medicare Eligibility - Under 65 and Disabled
  • Low Income Assistance
  • Prescription Assistance
  • Procedures
  • Forms
  • Frequently Used Acronyms

Navigation Guide 1

Navigation Guide 2

Navigation Guide 3

Navigation Guide 4

Important SHIP Forms and Documents

Drug Comparison Form

SHIP Logo in JPG format

Find us on Facebook for even more current information.

2015 Medicare Preventive Care Services Training Presentation


1st QTR 2016

4th QTR 2015

3rd QTR 2015

2nd QTR 2015

1st QTR 2015

Fall 2014

Summer 2014

Spring 2014

Winter 2014

Fall 2013

Summer 2013

Spring 2013

Winter 2013

Fall 2012

Summer 2012

Spring 2012

Winter 2012

SHIP Enrollment Centers

See the full list of Enrollment Centers here (updated 10/9/15)

Office Phone Numbers

State Office Number is (800) 452-4800

SHIP Counselor HELP line, ext. 221

Contracted Staff: Work
Office Fax Email Cell
Shelly Dunn (SWIRCA) (812) 492-7474 (812) 464-7811
Katie Hudson (317) 360-6121
Lorealee Moore (317) 373-7553
Sarah Reimmuth (317) 572-7726
Christel Snow (219) 688-6625
Susan Spilly (317) 626-1454
John Williams (765) 617-8668
Office Staff: Work
Direct Line Ext. Email
Cheryl St. Clair (317) 232-3640 222
Jessica Gronau (317) 232-3630 231
Elizabeth Hewitt (317) 232-3637 223
Rita Chambers (317) 232-3638 229
Melissa Praul (317) 232-3633 221
Wendy Fox (317) 232-3634 227
Kelli Lacy (317) 232-3632 232
Candi Viles (317) 232-3636 230
SHIP Office Phone Number: (800) 452-4800
SHIP Office Fax Number: (317) 234-9633
SHIP Office TTY Number: (866) 846-0139
As of 09/29/2015

State Office Literature Requests

Need to request brochures, flyers, or any other literature from the SHIP office? Use this  form. (updated 10/9/15)

Online Training Library

SHIP will be providing webinar update trainings that will be announced right here! Check this page for upcoming trainings, materials, and login information. We will also post recordings of each webinar in this location for future reference.

Continued Education Webinar
Presenter: John Williams
Topic: Part A Auto Enrollment
Click here for the PDF of slides. Watch the video here!

Continued Education Webinar
Presenter: John Williams
Topic: Social Security Disability and Compliance
Materials for webinar.  Watch the video here! Disability_SHIP_061912_PPT.pdf

Medicare and Medicaid at 50
A video by Kaiser, Watch here!


Technology Training Webinar - 2/6/2013
A quick tutorial on the Indiana SHIP website, Counselors' Corner, and the Indiana SHIP Facebook page. Watch the video here!

Watch our 20th Anniversary Celebration Video!

Medicaid & Spend-Down Training Video
Watch it here. To see or download the slides rather than the video, click here

Local Coordinators Meeting - 3/25/2014
Watch it here.