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Indiana Department of Insurance

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Indiana Department of Insurance

Counselors' Corner Counselors' Corner

Welcome to the Counselors' Corner! This page is for Indiana SHIP counselors only and is meant to be your one-stop shop for many forms, resources, updates, and more. Please bookmark this page and come back often.

What can we help you find?

NPR Link

SHIP Navigation Guides

Important Forms and Documents


SHIP Enrollment Centers

State Office Contact Information

Literature Requests

Online Training Library

 NPR System - Client Contact and PAM forms

Use this link.

Post-Spring Training Survey

Have you already attended Spring Training? If you have not completed an evaluation training, click here to take it online.

LIS MSP Enrollment Centers

Click here for an updated list of SHIP Enrollment Centers.

SHIP Navigation Guides

Instructions: The Table of Contents for each book can be clicked to go directly to that section of the book. If you would like to search the book by keyword, click Control F for the search box to appear. Once you have typed your search word and hit Enter, all instances of that word will appear in the document. You can then use the arrows next to the search box to jump from one to the next. For more assistance with these guides, contact Sarah at or (317) 572-7726.

Navigation Guide 1 includes:

  • Counselor Guidelines
  • Social Security and Medicare Basics
  • Medicare Part A
  • Medicare Part B
  • Claims Processing
  • Medicare Appeals Process

click here for Nav Guide 1

 Navigation Guide 2 includes:

  • Medicare Supplement Insurance
  • Medicare Managed Care
  • Medicare Prescription Drug Plans
  • Employer Group Health Plans

click here for Nav Guide 2

 Navigation Guide 3: Long Term Care

click here for Nav Guide 3

 Navigation Guide 4 includes:

  • Medicare Eligibility - Under 65 and Disabled
  • Low Income Assistance
  • Prescription Assistance
  • Procedures
  • Forms
  • Frequently Used Acronyms

click here for Nav Guide 4

 SHIP Telephone Reference

click here for the Telephone Reference

Important SHIP Forms and Documents

Drug Comparison Form

SHIP Logo in JPG format

Find us on Facebook for even more current information.


2nd QTR 2016

1st QTR 2016

4th QTR 2015

3rd QTR 2015

2nd QTR 2015

1st QTR 2015

Fall 2014

Summer 2014

Spring 2014

Winter 2014

Fall 2013

Summer 2013

Spring 2013

Winter 2013

Fall 2012

Summer 2012

Spring 2012

Winter 2012

State Office Contact Information

click here for a list of staff phone numbers and email addresses

State Office Literature Requests

Need to request brochures, flyers, or any other literature from the SHIP office? Use this  form. (updated 2/29/16)

Online Training Library

SHIP will be providing webinar update trainings that will be announced right here! Check this page for upcoming trainings, materials, and login information. We will also post recordings of each webinar in this location for future reference.

Continued Education Webinar
Presenter: John Williams
Topic: Part A Auto Enrollment
Click here for the PDF of slides. Watch the video here!

Continued Education Webinar
Presenter: John Williams
Topic: Social Security Disability and Compliance
Materials for webinar.  Watch the video here! Disability_SHIP_061912_PPT.pdf

Medicare and Medicaid at 50
A video by Kaiser, Watch here!


Technology Training Webinar - 2/6/2013
A quick tutorial on the Indiana SHIP website, Counselors' Corner, and the Indiana SHIP Facebook page. Watch the video here!

Watch our 20th Anniversary Celebration Video!

Medicaid & Spend-Down Training Video
Watch it here. To see or download the slides rather than the video, click here

Local Coordinators Meeting - 3/25/2014
Watch it here.