Letter from the Commissioner
Calling 2025 a banner year for the BMV would be an understatement. From a brand-new plate design to a record-shattering year with kiosk transactions, the BMV pioneered new ways to serve our Hoosier customers and continued to offer exceptional service with each customer interaction.
Hoosiers can see the BMV’s most noteworthy accomplishment from 2025 on the roads with the new Blackout license plate. HEA1390 made this alternative plate design possible. In August, the agency made the plate available to Hoosiers for passenger motor vehicles, light trucks, motorcycles, or RVs. By the end of year, over 90,000 Hoosiers chose the Blackout plate for their vehicles, and over 28,000 chose to personalize those plates.
We continued to see more and more Hoosiers are choosing to do their business with us outside the branch in 2025. 54% of our transactions happened on myBMV, at a kiosk, or over the phone. By the end of the year, we saw a dramatic increase in kiosk transactions that outpaced our agency goal by over 100,000 transactions. We anticipated 2025 to be a lighter year for kiosks without as many scheduled renewals as 2024, but our customers again chose the convenience of the kiosk by completing 1.55 million transactions. Plus, we have made kiosks more available across the state adding 14 new machines to branch locations and other sites convenient to customers.
Many of our driver’s license and identification counterpart agencies across the country spent part of 2025 sweating the federal Real ID compliance deadline in May. Of course, our agency has made the Real ID available to Hoosiers for many years. I’m proud to share that now over 82% of Hoosiers are Real ID compliant with our conversion rate for 2025 at 56%.
Perhaps most importantly of all for 2025, I, along with help of other members of the agency’s leadership, established six new core values that we have asked all BMV associates to exemplify every single day in the work that they do serving Hoosiers across the state. These core values are accountability, caring, honesty, being innovative, respect, and fun. I am so proud of each of our associates and how they have committed to making them a part of their work.
While 2025 might be in the rearview mirror, I am proud of all that this agency has accomplished and am incredibly excited for what we have planned for 2026.
Kevin Garvey
BMV Commissioner
New Agency Core Values
2025 brought many people-centric changes to the BMV both externally and internally, including the unveiling of new core values:
Accountability • Honesty • Respect • Innovative • Caring • Fun
In the spirit of inclusivity and togetherness, Commissioner Garvey tasked all agency employees with reviewing a collection of words and voting for those words that had the most meaning to each employee and would be emblematic of what contributes to the success of the agency. The goal was to have every employee be a part of the process so that everyone understood the new values will help shape the BMV's vision and define future success.
2025 Key Performance Indicators
Real ID Conversions
The Real ID conversion rate averaged 56.79% in 2025. At year end, 82% of eligible Hoosiers were Real ID compliant.
Out of Branch Transactions
Transactions performed outside of a branch in 2025 averaged around 54%.
Branch Experience Time
The average branch experience time in 2025 was 17 minutes and 52 seconds, with 67.4% of transactions completed in under 20 minutes.
95%
myBMV.com
96%
Kiosks
99%
Branches
New License Plates Released in 2025
Indiana Gets a Blackout Plate
On August 8, the agency launched sales of the new Blackout license plate. The new plate features a sleek black background with white text, and it has quickly become one of Indiana’s most popular plates.
In the first month of sales, Indiana drivers purchased nearly 22,000 plates, outpacing first month sales in similar states. As of mid-December of 2025 sales reached 81,329.
“Hoosiers have a stylish new plate that they are very excited about and, as an added bonus, the revenue generated from their purchase is going right back into improving future BMV experiences, not only for themselves, but for all Hoosiers.”
-Kevin Garvey, Commissioner
Alzheimer's Association,
Greater Indiana Chapter
LaPorte County Meals on Wheels
Little Red Door Cancer Agency
The Milk Bank
Semiquincentennial
Updates to Our Branches
5 Relocations
Demotte, Evansville East, Martinsville, McCordsville, and Wabash
6 Remodels
Angola, Columbia City, Delphi, Logansport, Morocco, and Rising Sun
2 consolidated
Alexandria and Versailles
14 New Kiosks
Angola, Columbia City, Delphi, Demotte, Evansville East, Hammond, LaGrange, Martinsville, McCordsville, Ripley County, and Wabash
Big Hearts Earn a Big Award
The Indianapolis East branch was honored to receive the Community Service Recognition Award at this year’s American Association of Motor Vehicle Administrators Region 3 conference— thanks to this team's incredible work and their inspiring community service program! Their dedication to making a difference reflects our ongoing commitment to serving Hoosiers with heart and intention.
The Indianapolis – East team, led by the branch manager, Chequrita “CC” Booker-Howard, has been supporting elementary schools of the Warren Township School District. In the past year alone, they have helped by supplying schools with school supplies and backpacks. The ongoing support has culminated this year in CC having been honored as a guest speaker at the annual Warren Township School District Community Support Dinner.
Successful Launch of E-Titles Phase 1
The BMV Titles team had a standout year, marked by innovation, collaboration, and a strong commitment to service. A major highlight was the successful launch of Electronic Titles (E-Titles) Phase 1 on July 1, allowing Hoosiers to receive a digital copy of their vehicle title in lieu of a traditional paper version. E-Titles streamlines vehicle title management by reducing the risk of title fraud, lowering mailing expenses for the agency, and alleviating the need for physical document storage.
The Titles team is preparing for E-Title Phase 2, including a Request for Information (RFI)/Request for Proposal (RFP) process to evaluate future solutions. The team also plans to take ELT and E-Title on the road, expanding outreach and education across the state.
Paperless Medical Examiner's Certificates for CLP Applicants and CDL Holders
This year marked a major milestone for the CDL Programs department with the successful implementation of National Registry II (NRII), a change that modernizes a process that’s been in place for over 30 years. Historically, commercial drivers were responsible for submitting their Medical Examiner’s Certificate (MEC) paperwork directly to the BMV, often requiring a trip to a branch. The CDL team would then manually enter the information to ensure the driver’s record remained valid.
With NRII now in place, that responsibility shifts to certified medical examiners, who upload the MEC directly to the National Registry. From there, the information is automatically transmitted to the driver’s state of record. This change not only streamlines the process but also eliminates the need for drivers to visit a branch solely to submit medical documentation. It’s a win for efficiency, accuracy, and customer convenience, and a testament to the CDL team’s dedication to improving the driver’s experience.
Enhancing the Customer Renewal Process thru OPEX
The Indiana Bureau of Motor Vehicles (BMV) has implemented a transformative technology initiative at its Winchester Processing Center, leveraging the OPEX machine to automate customer registration renewals. The OPEX machine seamlessly integrates with BMV systems, enabling the automated processing of single pre-printed registration forms with minimal associate involvement. This advancement has tripled processing speed by achieving up to 300 transactions per hour. This also reduces manual labor and improves turnaround times for Indiana residents.
This initiative has significantly improved service delivery for customers by accelerating registration turnaround times and reducing wait periods. For the agency, it has optimized resource allocation, minimized paper handling, and enhanced operational scalability.
This forward-thinking approach positions the BMV as a leader in public sector innovation, offering a replicable model for other agencies seeking to modernize service delivery through technology.
