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The Indiana Attorney General’s Consumer Protection Division is dedicated to protecting consumers from unwanted telemarketing calls. Perpetrators of scams often use telemarketing as a tool to reach their victims. You can help deter unwanted and fraudulent calls and text messages by signing up for the Do Not Call list.
Governor Mitch Daniels signed House Enrolled Act 1273 into law May 13, 2011. It amends the Do Not Call law to clarify that wireless and VOIP telephone numbers can be registered on the Do Not Call list. The law became effective immediately. Under the new statute, in addition to your landline, you can register any wireless or VOIP telephone number associated with your residential address or a prepaid wireless number that is primarily used in Indiana. That means you can register your landline, your cell phone, your children's cell phones, your summer cabin's landline, etc.
The law imposes the same penalties on telemarketers who call or text a registered wireless or VOIP telephone number as it does for a registered landline.
To register your wireless, VOIP or prepaid wireless number click here.
All Indiana residents can register their home, wireless or VOIP telephone numbers on the state’s Do Not Call list at any time. The service is free and easy to use. The list is updated quarterly on the first of each January, April, July and October.
You can register any residential, wireless or VOIP telephone phone number listed in your name and associated with your residential address to the Do Not Call list 24 hours a day, seven days a week by calling 1.888.834.9969 or by using the online registration form.
If you'd like to verify your number is already on the Do Not Call list, click here.
Once your phone number has been added to the list there is no need to re-register. However, you will need to update your registration if your phone number or address changes.
Most telemarketers are forbidden from calling or texting numbers on the Do Not Call list. There are four types of telephone solicitors who are exempt from this law and may continue to contact you. These include charitable organizations (whose calls are made by volunteers or employees), newspapers (whose employees make their telephone calls) and licensed insurance and real estate agents. Indiana law does not allow companies with existing business relationships to make sales calls to you unless you have provided your permission to do so.
Technology enables telemarketers to dial numbers and deliver pre-recorded sales messages, known as robo calls. Indiana law prohibits this practice and requires a live phone operator to obtain permission before playing a pre-recorded message. Federal law makes it illegal to use automatic dialing equipment to call cell phone numbers. If you receive a call you suspect to be a robo call, even if your number is not on the Do Not Call list, you may file a complaint with the Attorney General’s Office. Exceptions include calls from school districts to students, parents, or employees and businesses advising employees of work schedules.
The new law provides that a "telephone sales call" includes a text message sent to your wireless telephone number. If your wireless telephone number is registered on the Do Not Call list, then a telemarketer may not send you a solicitation by text.
Indiana citizens may also register with the National Do Not Call list. For more information visit http://www.donotcall.gov/ or call 1.888.382.1222.
If you would like to revoke your registration, you may do so by clicking here.
The Attorney General’s Office is committed to ensuring Indiana’s Do Not Call law is enforced. If you are on the Do Not Call list and you get a call from a telemarketer after the relevant quarterly list update, you can report it by filing a complaint. You may also call 1.888.834.9969 to request a complaint form.
Please provide as much information as you can, including the name of the telemarketing company, the location from which they are calling, the name of the person calling the phone number and the product or service they called to sell.
Once you’ve completed the complaint form, mail it to:
Telephone Privacy Division
Office of the Indiana Attorney General
302 W. Washington St., 5th Floor
Indianapolis, IN 46204